FAQ

  1. Due to storms, severe weather or extensive rain my pool is looking cloudy because of water run-off or mud. When should I contact you?

    You should make contact as soon as possible to avoid further deterioration. It won't fix itself, the longer you leave it, the worse it will get and ultimately, cost you more.

  2. Do I really need a regular pool maintenance program?

    It is false economy not to service your pool regularly. The long term damage to your pool equipment and parts, plus the expense of getting it back up to scratch (e.g. a green pool), far outweighs the cost of regular maintenance.

  3. Why do you perform a water check?

    To ensure the water is correctly balanced we test for nine chemical elements:

    Chlorine

    Calcium

    PH levels

    Total Alkalinity

    Conditioner

    Iron and Copper

    Salt

    Phosphates


    This is not just for swimming hygiene and comfort, but also to prevent damage to your pool surfaces and equipment.

  4. How often do I need to empty my skimmer basket?

    You should check and empty your skimmer basket regularly and especially after storms or windy weather. A full skimmer basket puts pressure on the basket and pump. If the basket is not regularly emptied, water flow could be restricted to the extent of damaging your pump.

  5. We have no experience in looking after a pool but would like to learn how to perform our own maintenance. Can you help?

    We conduct on-site training sessions for new pool owners, answer all your questions and provide you with the information you need to perform your own maintenance - or, after going through the program you decide you don't have sufficient time to devote to it, we can make arrangements to do this for you on a weekly, fortnightly, monthly basis or even just a one off e.g. you are going away on holidays.

  6. I have a chlorine pool but would like to convert to salt water. Can you do this?

    Usually, although older above ground pools and the odd in-ground vinyl liner pool cannot be converted due to their construction. If you are able to convert to a salt water pool though, it will definitely reduce the cost of chemicals as salt water pools generate their own chlorine.

  7. Why is it so important to check the equipment and lubricate seals?

    Dirty or faulty filtration equipment can cause green pools. Calcium build up can reduce chlorine production and damage equipment. Seals need to be regularly lubricated to keep them watertight.

  8. We are environmentally conscious and looking for ways to reduce greenhouse emissions so we can reduce our carbon footprint. Do you have any advice?

    AstralPool produces the Viron range of environmentally friendly products e.g. pumps, filters and heaters which are specifically designed to significantly reduce operating costs, greenhouse gas emissions and to conserve water.

  9. I am looking for ways to combat water evaporation. Do you have any solutions?

    Simple devices such as rainwater diverters and pool blankets can dramatically reduce water usage. Pool blankets also help heat your pool, retain that heat and reduce cleaning and maintenance. Please contact us for more information.

  10. Do you have any ideas on how I can save energy?

    Energy savings can be made by a number of means including connecting your pump to an off-peak tariff or installing energy efficient systems such as AstralPool's new Viron range of pumps. Please contact us for more information.

LocalSearch